Lead Computer Operator

1/2009 - /2008

J & S Connection, INC

Individual Contributor

• Responsibilities include advertising cable television, high speed internet and phone services to residential customers. Working independently with persuasive presentation and sales closing skills. Developed and implemented marketing strategies which successfully attracted a large volume of customers. Demonstrated ability to interact with customers to maximize sales negotiation. Handle customer orders and resolve clients concerns while promoting good public relationship in anticipation of future sales. Maintain and deliver optimum quality of service to customers to maximize sales productivity. Implement standards and programs to improve processes and to increase customer satisfaction. Take responsibility to ensure every client request is handled promptly and respond to clients phone calls regarding service. Provide sales report in both Microsoft Word and Excel as well as assist sales representative with sales projects.

1/2008 - /2007

Meilca Inc

Individual Contributor

• Provide system support to the Network Control system environment. Responsible for monitoring and controlling all network servers and the AS/400. Report all problems to the Service Desk, and assist as tier-1 level support on Data Center related issues. Supervise and coordinate daily production and monitoring online applications and submitting jobs for execution. Verify installation and configuration software, optimizing for individual system configuration. Diagnosis and troubleshooting and provide system support to the Network Control Center and interfaced with Technical Support. Assist the Operation Manager with planning and coordination activities with system software or hardware installation. Assisting in software and hardware upgrade and testing in developing operation procedures.

10/2007 - /1997

Independent Statistical Service

Manager

• Performs lead responsibilities; included monitoring, Trouble-shooting and Help Desk responsibilities. Performing daily operations in a network system environment; operating multi-computer systems: IBM mainframe z/800-2066-0X2 MVS, CA1, JES with VTAM, TSO/ ISPF, DB2, TCP/ IP, ACF2, LANRES under OS/390 System environment.

10/2007 - /1997

Independent Statistical Service

Manager

• Performs lead responsibilities; included monitoring, Trouble-shooting and Help Desk responsibilities. Performing daily operations in a network system environment; operating multi-computer systems: IBM mainframe z/800-2066-0X2 MVS, CA1, JES with VTAM, TSO/ ISPF, DB2, TCP/ IP, ACF2, LANRES under OS/390 System environment. Working with systems queues and maintain production jobs flow using ESP automated job scheduler software to run batch workflow. Performs special Lead Computer Operations projects as assigned by the Computer Operations Supervisor. Provide supervision and monitored online applications and database systems to ensure that execution of all production jobs in a accordance with the daily schedule was accomplished on a timely and accurate basis. Responsible for monitoring daily backups and performs system backups as schedules. Perform IPLs and power on reset, as scheduled or needed. Participate in disaster recovery exercises and program activities, as required. Communicated and interfaced with users to resolved outstanding problems. Provide system support to the Network Control Center. Assists in software and hardware upgrade testing and Interfaced with Technical Support Telecommunication and System development. Cross trains Operators on all shifts on new or revised production protocols and schedules. Provide technical and on-call support for the Operation Department.

6/1997 - /1991

Waste Management Inc

Entry Level

• Responsibilities: Performed various operations in a IBM 9672 R-14 MVS System Environment Operated many different applications and coordinated daily production serving many the various locations of WMX on a daily basis. Assisting in developing operation procedures. Monitored and operated daily the activities. Operated different type of peripheral equipments. Knowledge of JCL, MVS and JES commands. Monitor and oversee the continuous production jobs scheduling, ensuring that all production schedules are met. Monitor daily production and non production batch cycles and systems and respond to system requests under supervision. Responsible for documentation and follow-up of operations problems encountered. Operated computer equipment, performing tasks and running applications as per defined schedules and procedures. Experienced with CA1, CICS, VTAM, TSO/ ISPF, TCP/ IP System environment. Worked closely with technical Support in the development of test procedures on in-house applications.