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Karen D

Administrative Workflow Development Manager with 30 yrs experience looking for short term contracts.

Occupation:

Administrative Services Manager

Location:

Perryopolis, PA

Education Level:

Bachelor

Will Relocate:

No

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To utilize Change Management and Organizational Transformation skills to support re-engineering and Process Development/Improvement in Recruiting, Office Administration, and Customer Service in an environment where a passion for professionalism and team building would serve as an asset that permits opportunities for advancement.

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COMPANY POSITION HELD DATES WORKED

(Confidential) (Confidential) 10/2005 - Present
AFLAC (Confidential) 5/2005 - 12/2006
CIGNA (Confidential) 11/1984 - 12/2004
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SCHOOL MAJOR YEAR DEGREE

Computer Tech Business Programming 1984 Associate Degree
Seton Hill College American History 1974 Bachelor Degree
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TYPE TITLE URL DESCRIPTION

Website DHC Specialty Merchandise media url My online store

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Highlights:

I am a highly skilled change management professional with expertise in workflow development and documentation, human resources, administrative management, corporate communications, and customer service. My ability to easily interpret work processes leads me to develop solutions to drive efficiencies. As a supervisor, my leadership skills led my teams to significantly improve customer satisfaction and meet corporate objectives. Developed new procedures, improving customer experience and internal efficiencies Recruited and trained staff members, initiating new standards to streamline hiring processes Assumed leadership of underperforming divisions, restructuring departments and job roles Promoted to increasing levels of responsibility, establishing productive work flows I am an effective communicator and possess excellent negotiating skills. My BA is from Seton Hill and I have an AA in Applied Business Programming from Computer Tech University. I also completed a number of CIGNA-sponsored seminars and am certified in business management, human resources, personnel coaching, customer service, behavioral interviewing and diversity. My high-energy has positively contributed to all my employers.

Companies I like:

State Farm

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I was a Case Manager III doing disability assessments for major telecommunication companies nationwide.
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