Looking for an opportunity to join a rapidly transforming organization that has a need for a project manager/coordinator with an established background in commercial bank implementation management

COMPANY	POSITION HELD	DATES WORKED
First Data	Project Manager	5/2005 - 10/2008
Wachovia	Implementation Project Manager	8/2000 - 5/2005
Bank of America	Corporate Customer Service, Cash Management	5/1998 - 9/2000

SCHOOL	MAJOR	YEAR	DEGREE
University of Phoenix	Management	2008	Bachelor Degree
Florida Community College at Jacksonville	College Transfer	2004	Associate Degree

Highlights:

 Developed project standards by creating bank specific product checklists.  Possess strong communication, customer service and organizational skills, which increased customer satisfaction from 70% to 99% and realized 100% on-time delivery of assigned projects.  Reduced IT programming hour revenue leakage by introducing a new billing process.  Represented prominent bank client as product expert for significant platform conversion project.  Created unique test scripts representative of client requirements to perfect production quality.  Launched Best Practices Team to renovate existing bank implementation process.  Selected by management to represent ACH and Integrated Payables products as local subject matter expert.  Earned annual bonuses based on peer 360 feedback, client input, performance and management selection.  Regularly traveled to other regional bank operation locations to train new implementation project managers.