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Bruce O

Customer Service Zealot

Occupation:

Customer Service Manager

Location:

San Francisco, CA

Education Level:

Master

Will Relocate:

No

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I am looking for a position to either initiate or refine a customer driven organization that understands that customer retention is a cost effective way of growing their business while reducing their costs. I am looking to put my knowledge of customer service, technical support, project management, training and human resources to help an organization exceed its goals.

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COMPANY POSITION HELD DATES WORKED

GrantProSearch Manager Operations 4/2002 - 12/2008
Harris Corporation Operations Manager 1/1997 - 2/2002
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SCHOOL MAJOR YEAR DEGREE

Pepperdine University Business Administration 1983 Master Degree
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Highlights:

Created an entire Customer Support organization for a start up company. My customer service business unit in a Fortune 500 finished first in quality. I initated a formalized training reference process for over 2000 call center representatives.

Companies I like:

Samller company needing to institute and refine their customer service tactics and strategies.

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