Compliance and Qualiaty Assurance Consultant

1/2008 - Present

Contractor / Freelance

• • Invoice review for high-risk vendor contracts. • Prepare and submit a report of review to management for timely resolution of contractor invoice disputes within the pay cycle. • Compile audit information and investigate claims for various contractor invoices in accordance with accounting standard practices. • Audit all open and closed contractor contracts with the first six months. • Approve or deny additional charging for projects. (1.5 million approval limit) • Reconciliation reports • Cost incurred audits • Audit G/L reports • Audit unallowable charges

1/2007 - /2008

Alaska Growth Capital

Contractor / Freelance

• • Manage all appropriate functions of compliance administration required to ensure that AGC’s interests are secured and maintained. • Responsible for ensuring that AGC complies with all SBA PLP regulations. • Responsible for the overall integrity of each loan file. • Perform training to educate staff on in house, SBA, and USDA Standard Operating Policies and Procedures. • Responsible for providing leadership to the back office staff that encourages open communication and empowers employees to grow their role within the company. • Act as the main point of contact between AGC and the government guarantee agencies during agency audits. • Responsible for creating a system to track and ensure that regulations are being adhered to which ensures overall “health” of loan guarantees. • Provide management with reporting and analytical support as required. • Oversee loan origination and servicing departments to ensure loans are closed and serviced in accordance with Standard Operating Policies and Procedures. • Review all loan documents prior to loan closing. • Manage loan closings. • Manage all activities related to disbursements of funds on various types of closed loans. • Prepare certain reports to various agencies including internal reports. • Ensure compliance with company operational procedures/policies. • Ensure compliance with Agency and State regulations/policies. • Maintain proper maintenance of loan files and lending software. • Perfecting security interests for all AGC loans. • Monitor and ensure borrower compliance with AGC loan documents through the use of a tickler system. • Serve as primary liaison with the State Bank Examiners and the guarantee agencies or loan participants.

1/2006 - /2007

Alyeska Pipeline Service Company

Contractor / Freelance

• • Invoice review for high-risk vendor contracts. Prepare and submit a report of review to management for timely resolution of contractor invoice disputes within the pay cycle. • Interact with contractors to resolve invoice claims and disputes. • Executed audits for 3 major contracts • Formal assessment of a major contract. (Recovery amount was $750,000) • Internal audit reviews for the commercial department. • Reviewed and audited all JPO contracts providing in-depth analysis of business and compliance principles. • Compile audit information and investigate claims for various contractor invoices in accordance with accounting standard practices. • Conducted compliance process training courses for contract stewards. • Provide analysis and counsel during contract negotiations; ensuring vendors tractable adherence to contracts by monitoring and evaluating business practices with high-value/risk contracts

1/2005 - /2006

Alutiiq, LLC

Contractor / Freelance

• • Input all new government contracts • Worked closely with all project managers for each project that I was assigned too. • Submit monthly spreadsheets to all project managers on available balances remaining for each contract they were assigned to. • Updated project changes in costpoint for increase or decrease in government funding. • Quarterly audits for Alutiiq internal departments on the individual departments charges. (HR, AP, AR, IT and GL) • Audit all open and closed assigned government contracts. • Approve or deny additional charging for projects • Reconciliation reports • Cost incurred audits • Audit G/L reports • Audit unallowable charges • Reviewed and updated the company’s annual budget for all subsidiaries. • Create and submit impromptu reports when needed. • Enter and update new modifications • Enter and update new Delivery orders and purchase orders

2/2003 - 6/2005

Wells Fargo Home Mortgage

Manager

• September 2003–June 2005 Wells Fargo Home Mortgage Anchorage, AK Quality Assurance Consultant • Responsible for supervising staff monitoring and the quality of inbound and /or outbound customer calls • Oversee mortgage programs that provide customer service/collections with guidance for correct performance. • Work with management team to identify problems and improve service levels. • Schedule monthly meetings with supervisors on training opportunities and deficiencies for their employees. • Schedule individual monthly meeting with customer and collection reps on training opportunities for monitored calls. • Communicated company policies, procedures and practices. • Review and conduct performance evaluations. • Research and analyze special projects as assigned. • Design graphs and statistics of service performance and service levels for the call center. • Audit written correspondence, post closing and new loan boarding files for deficiencies. • Submitted excel spreadsheets for management on a monthly, quarterly and yearly basis regarding the call center performance. • Site coordinator for monthly contests for the Alaska Service Center. • Implemented training course for new recruits. • Monitored training classes with new hires on the different departments and their work environment. Operations Compliance Specialist • Developed an Operations Compliance Manual for the Mortgage department. • Audit new loan and closing files for deficiencies. • Audit processors, closers and underwriter files for deficiencies. • Planned and organized random audits on new loan files for the sales department. • Monthly one-on-one meetings with the processors, closers and underwriters on training opportunities. • Written reports to management on statistical findings.

5/1998 - /2003

Ford Motor Credit

Individual Contributor

• • Random Audits of auto dealerships that had business relations with Ford Motor Credit around Orange County, CA and Colorado Springs, CO. • Process daily reports on the deficiencies and findings of the external audits and provide a solution and plan. • Approved all lease end termination paperwork. Would make sure all paperwork was processed and submitted to auctions, dealerships and Ford branch offices. • Audit all repossessed vehicles invoices. Making sure they were sold at fair market value. Tracking loss/gain per vehicle. • Audit all accounts receivable invoices for discrepancies. • Notary for the State of Colorado Credit Analysis • Answer incoming/outgoing calls from dealerships, repossession agents and auction agents. • Review credit reports. • Approved or denied prospect customers and businesses for auto credit. • Monitored incoming/outgoing calls for the Midwest branch offices. • Informed and updated management on updated policies and procedures. • Chair Member of the Midwest Region Minority Dealership Program. Any problems, complaints or audit issues they had I would listen, make documentation and resolve with the Operations manger at that specific branch office. • Notary for the State of California

1998

Bachelor Degree

Upper Iowa University

• Business Marketing