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Catherine H

Customer Service Guru

Occupation:

Customer Service Supervisor

Location:

Matthews, NC

Education Level:

Associate

Will Relocate:

YES

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My objective is to obtain a challenging position which will utilize my various skills. I am looking for a position working with Customers, either Internal or External.

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COMPANY POSITION HELD DATES WORKED

Convergys (Confidential) 11/2007 - 4/2008
Global Compliance (Confidential) 2/2007 - 10/2007
Comcast Communications (Confidential) 8/2003 - 1/2007
More Than One/Nursing Pillow Company (Confidential) 7/1997 - 9/2008
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SCHOOL MAJOR YEAR DEGREE

UMUC (in progress) Computer Business 2008 Bachelor Degree
CPCC Computer Science 2007 Associate Degree
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TYPE TITLE URL DESCRIPTION

Book What color is your parachute media url This book assist in all aspects of finding out what type of job one would best at pursueing. It also has great ideas on how to find a job which fits your needs.
Book One Minute Manager media url This book is an easy read and used by many companies to help employees master their skills. I've read all the books in this series, but my favorite is Monkey on my back. This was extremely helpful to me.
Website MSN.com media url I do not watch television, so this is my way of keeping up with the business world or the world in general.

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Highlights:

Awards: • Highest QA’s for 1995, 1996, and 1998 (Quality Assurance) • Top retention for 1996 1997, and 1999 • Rookie of the year 1994 • Highest New Sales 1996 and 1997 • Think Customer First Award 2004 & 2005 • Top Leader Award 2005 • Circle Of Success Winner for the “Top Leader” Category 3rd qtr 2006 Certificate, Web Design Central Piedmont Community College Charlotte, NC GPA: 4.0. Completed online classes to receive certificate in Web Design. Classes included: HTML, JAVA, and Access. Comcast Communication Level II certification for Learning and Development Completed NCTI's Supervisor level program with Honors

Companies I like:

Windstream, Sprint, AT&T, Verizon, any call center

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