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Curtis C

E-Commerce Manager With IT Experience

Occupation:

Application Support

Location:

Hamilton, OH

Education Level:

Master

Will Relocate:

YES

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E Commerce executive with a customer centric focus on establishing and developing IT solutions for organizations.

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COMPANY POSITION HELD DATES WORKED

(Confidential) (Confidential) 8/2005 - Present
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SCHOOL MAJOR YEAR DEGREE

Seton Hall University Strategic Communications and Leadership 2005 Master Degree
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Highlights:

� Turned around Quality department impacting a Dell distribution facility with $207 million in computer equipment and parts on site being shipped to customer correctly. � Increased quality audit rate facility-wide from 3.5% to 9% in 2 months. � Reduced costs directly and indirectly by over $63,000 dollars in the last 3 months of 2007 by team building and enhancing cross-functional communication. � My department was awarded the Dell Enterprise Service Delivery Award, �Best External Customer� (2006) by achieving best metrics Dell Americas wide. Also, personally won Dell Outstanding Contribution to Business Award, 2005. � Turned around failing International shipping department by improving material packaging of international shipments through team building and communications internally and externally. � Increased units per labor hour 60% (4.4 to 10.8) on a goal of 8.75. � Increased service level of 97% to an all time high of 98% (on a goal of 95.75%). � Championed a Six Sigma Business Improvement project that resulted in a hard cost savings of $25,000 annually by value stream mapping international department processes across two nations. � Increased units per labor hour from 4 to 6 in 2006; and smoothly managed growth of 1st shift domestic shipping from monthly average 5,050 units in August 2005 to 12,253 units by the end of 2006. � Successfully developed and implemented Lean management projects in a subordinate third party vendor. � Coordinated and led strategic implementation of best practices by leading operations meetings to ensure quality and cost objectives were met.

Companies I like:

Goldman Sachs, Wells Fargo, Merrill Lynch, BlackRock

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CollapseResponsibilities

Turned around failing Quality Assurance Department that is responsible for $207 million in computer equipment being shipped domestic and international. Revamped facility training team to a more robust department to revitalize operational capacity.
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