15 + years experience in technical services, product management
and product/technical support.
Extensive experience with Adaptec VideOh, USB/1394, SCSI,
SATA, RAID, Networking, External Storage, iSCSI and Fibre Channel
products.
Networking skills in Windows Desktop, Server Operating
Systems, Novell, UNIX and Linux.
Proven ability to communicate with technical and
non-technical users.
Demonstrated skill in meeting deadlines within demanding environments.
Consistently recognized by management for superior performance.
Provide in-depth telephone and e-mail customer support for Adaptec
VideOh, USB/1394, SCSI, SATA, RAID, Networking, External Storage,
iSCSI, and Fibre Channel products.
Extensive experience with SATA, SCSI, Networking and RAID products.
Networking experience in current Windows desktop and server Operating
Systems. Additional networking experience with Novell, UNIX and Linux.
Support Macintosh products as the product focal.
Duties include problem tracking, escalations, and accurately written
problem documentation. Responsible for providing content (technical
articles) to be published on internet support pages.
Description
