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Ricardo M

All Around Customer Service Representative

Occupation:

Customer Service Supervisor

Location:

Apopka, FL

Education Level:

High School/GED

Will Relocate:

No

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I am an individual who goes above and beyond from what is expected of me. I lead by example. Not only do I meet expectations but I exceed them.

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COMPANY POSITION HELD DATES WORKED

United Healthcare (Confidential) 11/2004 - 11/2007
Spherion (Confidential) 4/2004 - 11/2004
TRF Systems (Confidential) 3/2003 - 3/2004
Compaq (Confidential) 11/1999 - 3/2002
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SCHOOL MAJOR YEAR DEGREE

Broward Community College Business Administration 2008 Associate Degree
South Plantation High Business Administration 1998 High School/GED Degree
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CollapseAccomplishments

Highlights:

Promoted to a Subject Matter Expert

Companies I like:

A strong organizational company with a very strong job security.

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CollapseResponsibilities

Serve as first point of escalation for procedural issues and coach and ensure average call monitoring score meets or exceeds quality standards.
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