Extensive customer service work history.

COMPANY	POSITION HELD	DATES WORKED
NextStudent	(Confidential)	4/2006 - 8/2006
Vital Outsourcing	(Confidential)	3/2004 - 4/2006
National Asset Recovery	(Confidential)	9/1999 - 1/2001

SCHOOL	MAJOR	YEAR	DEGREE
Everest Ins.	Dental Assisting	2007	Trade School Degree

Highlights:

Education Finance Advisor 4/2006 - 8/2006 NextStudent, Edison, NJ Via telephone: Provided borrowers with student loan information on consolidation. Gave interest rate quotes Advised borrowers on different incentive packages to suit their needs Received extensive training in federal loan consolidations Utilized sales techniques in order to persuade the borrower to sign with NextStudent Outlook SAP Internet Account Management Customer Service Representative 3/2004 - 4/2006 Vital Outsourcing Solutions, N. Atlanta, Ga. Customer Service for gas and electric company by the name of DTE (out of Detroit, Mi.) On a day to day basis I handled anywhere from 80-100 calls. Assisting customers with gas and electrical issues i.e.; turn-ons, restores, disconnects, meter reading, billing issues; credits, collecting on delinquent accounts, and setting up payment plans/ arrangements. Became very familiar with the FDCPA laws and restrictions. SAP knowledge WORD EXCEL 25-35 wpm Shorthand Collections/Customer Service Rep 9/1999 - 1/2001 National Asset Recovery, Atlanta, Ga Collected on delinquent accounts. Took 15-25payments per day by phone. Closed and opened accounts with managers’ approval. Learned and followed the FDCPA laws for 3rd party collections. Collected at least 70% of my goal in 6 month intervals. Used the Dialer and skip tracing systems Other Experience Tire Sales Balancing & Rotate Assistance Inventory Pricing and Stock Pawn brokerage Four- handed dentistry, laboratory procedures, sterilization and disinfection of instruments, tray set-ups Knowledge of restorative and cosmetic, periodontal, pediatric, endodontic and oral maxillofacial dentistry. Knowledge of receiving, seating and draping patient, monitoring, recording vital signs and medical history Setting up instruments, equipment, and materials such as assembling syringes for anesthesia Mixing material for impressions and restorations Performing scrub duties Preparing syringe with local anesthesia Assisting surgeon Positioning patient for radiograph Skills in developing and finishing film Mixing and replenishing processing chemicals Darkroom and processing techniques Film mounting

Companies I like:

bellsouth, GA Power, Verizon, Careerbuilder, HomeDepot call center

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

NextStudent, Edison, NJ Via telephone: Provided borrowers with student loan information on consolidation. Gave interest rate quotes Advised borrowers on different incentive packages to suit their needs Received extensive training in federal loan consolidations Utilized sales techniques in order to persuade the borrower to sign with NextStudent Outlook SAP Internet Account Management Vital Outsourcing Solutions, N. Atlanta, Ga. Customer Service for gas and electric company by the name of DTE (out of Detroit, Mi.) On a day to day basis I handled anywhere from 80-100 calls. Assisting customers with gas and electrical issues i.e.; turn-ons, restores, disconnects, meter reading, billing issues; credits, collecting on delinquent accounts, and setting up payment plans/ arrangements. Became very familiar with the FDCPA laws and restrictions. SAP knowledge WORD EXCEL 25-35 wpm Shorthand