By starting my banking career as the night processor, I learned the banking processes backwards. Rather than working at a frontline type of position, I worked in the proof department and learned how transactions were handled after they left the teller line. After becoming a Customer Service Representative, this gave me an experience of being able to better explain the banking processes to our customers. Because our Call Center and electronic banking department is merged with the bookkeeping department, I have had the priviledge of learning several aspects of banking that I would not easily learn in a satellite branch. Because of this support position, I also have the priviledge of being aquainted with employees from each of our locations. Because of this experience and knowledge, other employees often call me to ask procedural or how-to questions. I also cross-train employees for the call center. I'm also the departement reporter for the company newsletter. Outside of work, I co-lead a Christian recovery group which includes leading songs, public readings and teachings, leading small groups, using presentation software and sound equpment, and often teaching the use of the presentation software to others. This group, more than anything, has stretched me to become more of a leader.
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