Customer Service Representative

Industry:	Customer Service
Occupation:	Customer Service Representative
Education level:	Associate
Will Relocate:	Yes
Location:	Pataskala, OH

2/2003 - Present

(private)

Individual Contributor

• Field Service Technician of Konica/Minolta analog and digital copier systems. Serviced copiers in Northeastern Ohio; troubleshooting, repairing, rebuilding systems at customer’s location. Serviced all current and post dated Minolta models. Offer telephone support and front line technical support. Maintain system integrity and functionality for successful operation and dependability. Service Coin Operated models in US Post offices throughout the State of Ohio and Libraries. Scored highest in company history on Mechanical Aptitude Test.

2/2001 - 2/2002

ATC Lighting and Plastics Inc.

Manager

• Prepared bills of lading; prepared invoices for shipments; selected new telephone system; selected new photocopier and printers; selected and installed software; configured and maintained systems for Novell 3.1 and 4.0 network; loaded various operating systems (win 95, 98, ME, 2000, XP) and various software applications; diagnosed, repaired and rebuilt PCs; repaired and maintained various laser/DeskJet, barcode printers, fax machines and copiers; configured PCs for network, email and internet access; installed new NT 4.0 and 2000 Servers; installed CAT5 wiring; maintained PC inventory log; inventoried and purchased supplies for computer department; prepared releases for purchases of raw materials for plant; assisted plant manager in his absence; prepared invoices; accounts receivable for LPI to the figure of $2.5 million; acted as customer service liaison to a multi million dollar account; prepared shipping paperwork for national and international shipments (Canada and Mexico); operated tow motor when needed; Obtained Certification Liscense for Tow Motor Operation; loading and unloading shipments; configured and designed barcode labels per customer specifications; configured barcode scanner to verify outgoing and inbound shipments; acted as onsite technical support and PC trouble shooter; supported and troubleshot Kronos time keeping system.

2/1999 - 2/2001

Lighting Products Inc.

Manager

• Prepared bills of lading; prepared invoices for shipments; selected new telephone system; selected new photocopier and printers; selected and installed software; configured and maintained systems for Novell 3.1 and 4.0 network; loaded various operating systems (win 95, 98, ME, 2000, XP) and various software applications; diagnosed, repaired and rebuilt PCs; repaired and maintained various laser/DeskJet, barcode printers, fax machines and copiers; configured PCs for network, email and internet access; installed new NT 4.0 and 2000 Servers; installed CAT5 wiring; maintained PC inventory log; inventoried and purchased supplies for computer department; prepared releases for purchases of raw materials for plant; assisted plant manager in his absence; prepared invoices; accounts receivable for LPI to the figure of $2.5 million; acted as customer service liaison to a multi million dollar account; prepared shipping paperwork for national and international shipments (Canada and Mexico); operated tow motor when needed; loading and unloading shipments; configured and designed barcode labels per customer specifications; configured barcode scanner to verify outgoing and inbound shipments; acted as onsite technical support and PC trouble shooter; supported and troubleshot Kronos time keeping system.

9/1998 - 2/1999

New Age Micro

Individual Contributor

• Offered frontline tech support; issued return merchandise authorizations; recommended system configurations, custom built computers to user specifications, installed software; configured systems; installed and maintained phone system; configured, setup and tested networks; diagnosed and troubleshot PC hardware and software problems.

1/1998 - 8/1998

Truckmen Corporation

Manager

• and installed software; installed various hardware and computer systems, trained staff on software and hardware usage.

3/1995 - 7/1997

Intermessage

Individual Contributor

• Sold pagers and cellular phones; programmed and installed phones; negotiated contracts; setup new store and setup new network, PC Workstations, Server, database software for tracking phone serial numbers and phone numbers for warranty claims.

3/1993 - 7/1997

Sears Robuck

Individual Contributor

• Maintained Shipping records Inbound and Outbound, Processed recievables, Unloaded Trucks as needed, Maintained customer support buy assisting customers with questions and purchases. Maintained and updated computer systems.

10/1992 - 3/1998

Alpine Valley Ski Resort

Individual Contributor

• Seasonal Employment (Winter) Teaching fundementals of Alpine Skiing to customers slope-side and in classroom. Worked as a Professional Alpine Ski Instructor for 6 seasons.

4/1987 - 3/1993

Aruta's Drug

Individual Contributor

• Processed written and phoned in Prescriptions from Physicians and customers. Worked as a Pharmacy tech, Counted and packaged Pharmicuticals accordingly. Counted and verified expiration dates as needed. Processed orders for off-shelf products and pharmicuticals. Performed home delivery as needed.

2007

Specialist Degree

Minolta Online Training

• Outward Professional Certification

1999

Trade School Degree

Lighting Products

• Licensed Towmotor Certification

1994

Trade School Degree

Auburn Career Center; Concord, OH

• EMT Certification

1994

Trade School Degree

PSIA-C

• Professional Alpine Skiing Instructor Certification

1992

Trade School Degree

Auburn Career Center; Concord, OH

• 36hr Fire Fighting Certification

1990

High School/GED Degree

Geneva High School; Geneva, OH

• All College Bound Courses

Skill	Rating
P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

support, technical, installer