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Lawrence S

The Michael Jordan of Getting it Done!

Occupation:

Retail Sales Supervisor

Location:

Memphis, TN

Education Level:

Bachelor

Will Relocate:

YES

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I am a highly motivated and dedicated person. I work exceptionally well with others, and believe that teamwork is the key to a successful common goal. I have the attitude, motivation, and persistence needed to turn beliefs into reality: The very same qualities that are necessary to be successful in today’s world.

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Highlights:

COVER LETTER Dear Sir/Madam: I have enclosed a copy of my resume outlining my qualifications. I am extremely interested in a position with your company. I believe I have what it takes, to become a valued asset to your organization. I am a highly motivated and dedicated person. I work exceptionally well with others, and believe that teamwork is the key to a successful common goal. I have the attitude, motivation, and persistence needed to turn beliefs into reality: The very same qualities that are necessary to be successful in today’s world. In my resume, I have listed my extensive experience history, but I am always eager to learn in new areas. I would like the opportunity to broaden my experiences, to enhance my future growth in hopes to benefit your organization. Thank you in advance for your time and consideration. I would welcome the opportunity to meet with you for a personal interview, at your convenience. Please contact me at the address and/or telephone number on my resume. I look forward to hearing from you. Sincerely, Lawrence Swindall Jr. Lawrence Swindall Jr. 7196 Windswept Lane Olive Branch, MS 38654 (901) 233-1235 (Cell) lawrenceswindalljr@msn.com OBJECTIVE: To obtain a challenging position that will allow me to utilize my skills and capabilities. EMPLOYMENT HISTORY 08/07-Present RADIO SHACK Manager in Training Memphis, TN * Directly supervise 6 Team Members * Directly involved in customer service, customer complaints, hiring, and loss prevention * Ensure merchandise recalls and new planograms are completed in a timely manner * Ensure that store standards are maintained 08/05-07/07 ADVANCE AUTOPARTS Division Manager Little Rock, AR * Directly supervise 15 managers * Indirectly supervised over 172 Team Members * Coordinate sales promotion activities * Conducted over 10 Job Fairs * Train and coach my management team to execute daily task to maximize sales * Created, developed, and initiated a mentoring program that develops and prepares store managers for the Advance Auto succession plan process * Developed and promoted 5 assistants to store managers; 9 member of management to assistant; 5 full timers to management and promoted numerous part timers to full time status * Directly and indirectly involved in customer service, customer complaints, promotions, hiring, and loss prevention * Review and approve budgets, payroll, scheduling, and evaluations * Ensure merchandise recalls and new planograms are completed in a timely manner * Ensure that store standards are maintained * Trimmed the payroll by 50 hours a week in (FY2006), with an average wage of $10.00. This saved the company $26,000 * Currently Managing 15 Stores with weekly sales averaging $310,000. 08/03-08/05 AUTO ZONE District Manager Memphis, TN * Directly supervised 25 managers in 20 different stores, within the last 16 months * Indirectly supervised over 250 zoners in the last 16 months * Coordinated sales promotion activities * My District provided 16 of the 30 employees of the Memphis Region Set Up Team, for a year. This team performed the remodels throughout the Memphis Region and the Southeast Division. They also opened 12 new stores in the Memphis Region. These zoners were provided as a team effort to support set up, without any interruption to customer service or store operations in my District. One zoner, from my District (Allen Chappel/Redshirt) was promoted to the Set Up Supervisor Position in the Set Up Department. * Trained and coached my management team to execute daily task to maximize sales * Created, developed, and initiated the Daily, Weekly, Period, and Quarterly Task and Training list for my District * Created, developed, and initiated a mentoring program that developed and prepared store managers for the AutoZone succession plan process 08/03-08/05 AUTO ZONE District Manager/Continued Memphis, TN * Taught the Operation, Human Resource, Commercial, and Loss Prevention version of Module Training * Developed and promoted 6 assistants to store managers; 2 member of management to assistant; 3 full timers to management and promoted numerous part timers to full time status * My District won two of the Region’s Spring sales contest (Most recently the Dash for Cash contest in Period 9 & Nascar Pin Contest in Period 10) * Stores within my District have won numerous contest * One of the stores in my District (FY2004), was number one in the District, Region and Division on the Wittdjr (What It Takes To Do the Job Right) Scoreboard * My District was consistently ranked in the top three within the Region on the Wittdjr Scoreboard (FY2004 & FY2005) * Anthony Jackson/Store Manager at store #0008, from my district won the DOC Crain award (FY2004) * Directly and indirectly involved in customer service, customer complaints, promotions, hiring, and loss prevention * Reviewed and approved payroll, scheduling, and evaluations * Ensured merchandise recalls and new planograms were completed in a timely manner * Ensured that store standards were maintained * Trimmed the payroll by 300 hours a week in (FY2004), with an average wage of $10.50. This saved the company $163,800 * Managed 9 Stores with weekly sales averaging $283,000. * Indirectly supervised over 150 zoners within the last 6 months 06/97-08/03 AUTO ZONE Regional Loss Prevention Manager Memphis, TN * Reduced the Shrink from a 1.80% (FY01) to a 1.36% (FY04) * Created and Initiated the Module Training Class for Management (2002) * Created and Initiated the Back to the Basic Class for Management (2002) * Rewrote a chapter of the LP Manual (2001) * Reduced the shrink from a 2.54% (FY97) to a 1.37% (FY00), which resulted in saving the company over a million dollars * LP of the Year (2000) * Developed and initiated the Shrink Specialist Class (2000) * Created, developed, and initiated the standardized Color Code Recap for my Region - which was later implemented throughout the company (1999) * Participated and assisted in developing the Interviewing and Interrogation Workshop (1999) * Job duties included overseeing all investigations: internal and external in the Memphis Region (90 Stores in four states); conducting Loss Prevention Seminars; training and developing all employees on policies & procedures; supervising all money transactions with the Bank and Armored Car. * Indirectly supervised, trained and developed 90 Store Managers on Loss Prevention policy & procedures * Promoted from a Regional Loss Prevention Manager to a District Manager 08/96-06/97 AutoZone Parts Sales Manager Tupelo, MS * Manager in Training for over a month, finishing the program two weeks in advance * Job duties included customer service, payroll/scheduling, merchandising, and setting planograms. * Supervised 5-6 employees assigned to my shift * Promoted from Parts Sales Manager to Regional Loss Prevention Manager 07/95-08/96 Auto Zone Part Time Salesman Aberdeen, MS * Job duties included customer service and stocking * Promoted from Part Time Sales to Parts Sales Manager 09/94-05/97 ABERDEEN SCHOOL DISTRICT Substitute Teacher Aberdeen, MS * Job duties included re-enforcing classroom instructions and assignments for full-time teachers. 05/94-08/96 ABERDEEN POLICE DEPARTMENT Patrol Officer Aberdeen, MS * Initiated community policing, for the city (1995) * Introduced and initiated computerized paperwork (all paperwork was done manually and filed manually prior to this (1994) * Job duties included community service, patrolling, issuing citations, investigating traffic accidents and typing & filing reports. 04/93-05/94 J.C. PENNY/OXFORD MALL Sales Clerk Oxford, MS * Started as a shoe stocker, to shoe salesman, later transferred to the men’s department * Job duties included customer service, processing credit card applications and setting planograms. 06/90-04/92 KINNEY SHOES / OXFORD MALL Assistant Manager Oxford, MS * Employee of the Month 10 times (1991) * Employee of the Year (1991) * Employee of the Month 4 times (1990) * Employee of the Year (1990) * Job duties included customer service, payroll/scheduling, merchandising and setting planograms * Directly supervised 10-12 employees * Started as a stocker, promoted to salesman, promoted to Assistant Manager within 1st year of employment 06/84-06/90 McDONALD’S Crew Trainer Aberdeen, MS * Employee of the Month 8 times * Job duties included: payroll/scheduling; evaluations; customer service; cross training on grilling, front counter, drive-thru and product ordering * Directly supervised 5-6 employees * Started as grill cook, promoted to a Crew Trainer EDUCATION JOHN E. REID AND ASSOCIATES Chicago, Illinois Interviewing and Interrogation/Intermediate and Advance Class April 16, 1997 MISSISSIPPIT BUREAU OF NARCOTICS Columbus, MS Street Level Narcotics Interdiction May 23, 1996 NORTH MISSISSIPPI LAW ENFORCEMENT TRAINING CENTER Tupelo, MS Graduated 3rd in a class of 27 April 7, 1995 THE UNIVERSITY OF MISSISSIPPI University, MS B.P.A. Degree in Criminal Justice / Minor – Sociology May 1994 ABERDEEN HIGH SCHOOL Aberdeen, MS Diploma May 1988 SPECIAL TRAINING MINDLEADERS Internet / Certificate * Microsoft Word 97 * Microsoft Excel 97 * Power Point 97 * Computer Basic * Time Management * Power Point 2003-Level 1 AUTOZONE Certificate * Investigative Interviewing * Leadership Workshop * Interviewing Skills Workshop (HR) * Diversity Workshop * Sexual Harassment Workshop * Diagnostic Training BUSINESS CLASS * Clifton’s Strength Finder 2007 PROFESSIONAL ORGANIZATION Phi Beta Sigma Fraternity (Eta Beta Chapter) The University of Mississippi University, MS #711 Masonic Lodge Oxford, MS REFERENCES Available upon request
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Presently leading a team of six Team Members for the No.1 Customer Service Retialer.
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