Experienced Management Professional to implement valuable skills, talents, and abilities to accomplish company goals and increase the profitability of the organization. Work ethic is impeccable and used as a tool to lead by example in order to strengthen my department. I am adaptable, flexible, and open to new ideas that promote efficiency in order to attain the main goal of: INCREASING CUSTOMER SERVICE AND SATISFACTION

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	8/2002 - Present

SCHOOL	MAJOR	YEAR	DEGREE
San Antonio College	Psychology	2001	Associate Degree
Belton High School	English,Math,History	1991	High School/GED Degree

Highlights:

Companies I like:

FedEx, Wholw Foods Market, Marriott International, Men's Wearhouse, AFLAC, Valero Entergy, American Airlines, Walt Disney, Sea World, Petco, Petsmart

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Service
• Human Resources
• Benefits Manger
• Call Center Manager
• Benefits Consultant

Management professional experienced in Customer Service and Human Resource. With proven abilities to increase productivity and quality while reducing operating cost. Demonstrated history of success in developing team members who seek responsibility and accept accountability.