Coordinating the support and delivery of IS infrastructure services. Support of WAN, LAN, Website, Data Center Operations, Help Desk, Desktop Support, Telecommunications, Security, Internet, Intranet, and Server Administration. Engages with organizational leadership for IS service needs. Manages capital & operating budgets and staff for entire IS operations: hardware, software, network (data & voice) management, and application support services. Responsible for IS department RFP development, technology purchasing, hardware leasing, and maintenance agreements.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	10/2008 - Present
Capgemini	(Confidential)	10/2007 - 5/2008
College of American Pathologists	(Confidential)	8/2001 - 9/2007
Eziaz, Inc	(Confidential)	6/2000 - 3/2001
Ameritech Advanced Data Services, Arlington Heights, IL (SBC/AT&T)	(Confidential)	11/1998 - 6/2000
ALLTEL Information Systems, Chicago, IL (Formerly 360 Communications/Sprint Cellular/Centel)	(Confidential)	11/1993 - 8/1994
ALLTEL Information Systems (Sprint/360 Comm)	(Confidential)	11/1993 - 8/1994
Comcast Cellular Communications	(Confidential)	1/1993 - 10/1993

SCHOOL	MAJOR	YEAR	DEGREE
Monroe Township	College Prep	1986	High School/GED Degree

TYPE	TITLE	URL	DESCRIPTION
Magazine	US News & World Report	media url	Current events
Website	Chicago Tribune	media url	Local Newspaper
Website	google	media url	Searh Engine
Website	gartner	media url	Industry Research
Website	Yahoo	media url	Search Engine, News, and E-mail

Highlights:

Companies I like:

Information Technology, Network, Help Desk, or Telecommunications support in any organization.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Technology
• Executive
• Infrastructure
• Operations
• Network
• Engineering

�Implemented VIP concierge services. �Increased service and systems availability by implementing change management, root cause analysis, UPS/generator backup, and upgraded data center air conditioning systems. �Implemented VMWARE development environment. �Reduced Oracle and SQL licensing costs by implementing database consolidation. �Improved BCP recovery times by simplifying recovery steps. �Created storage management strategy to coincide with SAN replacement. �Successfully replaced Avaya PBX systems with Cisco VOIP QOS/gigabit data network upgrade, Call Manager/Unity, and IP Contact Center) throughout the organization.