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MELEKA  R

CUSTOMER SERVICE SPECIALIST

Occupation:

Customer Service Representative

Location:

Bellevue, NE

Education Level:

High School/GED

Will Relocate:

No

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? Highly personable Customer Service Professional with 5 yrs experience, 3 yrs administration, and 2 yrs experience in management working in call center operations, retail, and professional offices. ? Ability for identifying customer needs and presenting appropriate company service assistance. ? Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. ? Expertise in resolving escalated customer service issues. ? Highly motivated, goal-oriented, accurate, thorough and precise in attention to detail. Excellent organizational and listening skills, and able to complete multi-faceted tasks within given time constraints

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CollapseWork Experience

COMPANY POSITION HELD DATES WORKED

CHOICE POINT (Confidential) 9/2006 - 2/2007
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SCHOOL MAJOR YEAR DEGREE

DEKALB TECH DIPLOMA 2004 High School/GED Degree
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Highlights:

EMPLOYEE OF THE MONTH 2 YEARS IN A ROW, HOT MONTHLY BONUS FIRST WEEK OUT ON THE FLOOR, ADVANCED TO SUPERVISOR WITHIN 90 DAYS

Companies I like:

LAWFIRMS, COCA COLA, BELL SOUTH, WRIGLEYS, LABCORP, CRYSTAL SPRINGS, DENTISTS, DEPARTMENT OF CHILDREN AND FAMILY SRVICES

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CollapseJob Skills

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CollapseResponsibilities

? Maintain good customer service and quality of service over the phone and awarded by J.D Power and associates
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