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Patricia C

Director of Learning & Development

Occupation:

Human Resource Training Specialist

Location:

Woburn, MA

Education Level:

Bachelor

Will Relocate:

YES

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Performance-driven Learning & Development professional with notable success in enhancing enterprise-wide productivity. Offering more than 10 years experience designing, developing and delivering high-impact learning solutions that support strategic business results and link human assets to business outcomes. Skilled at identifying, assessing and executing cost-effective programs that drive performance and enhance organizational development.

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COMPANY POSITION HELD DATES WORKED

Cross Country Automotive Services (Confidential) 4/1999 - 6/2007
Equiserve (Confidential) 1/1997 - 4/1999
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SCHOOL MAJOR YEAR DEGREE

Stonehill College Marketing 1984 Bachelor Degree
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Highlights:

Cross Country Automotive Services, a leading provider of integrated vehicle and driver programs in North America providing roadside assistance for automotive, insurance and diversified markets Director of Learning & Development April 2002- June 2007 Training Manager 1999-2002 Equiserve, a financial services company providing services and solutions to listed companies, investors, employees, and other financial institutions HR Training Manager 1998-1999 Instructional Design Consultant 1997-1998 Bank Boston, Waltham, MA, a financial institution, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, and asset management Training Consultant 1996-1997

Companies I like:

Fidelity, Coach, Ritz-Carlton, American Express, Genzyme

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• Justified the need for training programs by measuring training effectiveness using all four levels of evaluation • Lowered new hire training cycle time by 25% resulting in an annual cost savings of $500K • Introduced and managed implementation of a corporate university including adaptation of an e-Learning platform that propelled the organization from a single delivery methodology to a multi-modal delivery methodology • Reduced costs by more than $1.2 million by centralizing training function • Enhanced productivity by 11% by analyzing needs and delivering skill-based learning modules • Boosted employee morale and satisfaction by nine percentage points by administering a 360º feedback instrument to Director and VP levels that resulted in a the creation of individual development plans that addressed behavioral and interpersonal skill gaps • Decreased staff turnover by 6% by partnering with recruiting to deliver targeted hiring and skill development programs
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