Rss
Contact_user

Michael B

Vice President

Occupation:

Vice President

Location:

Harrisburg, PA

Education Level:

Bachelor

Will Relocate:

YES

CollapseDescription

Highly strategic and process oriented commercial operations management professional with 15+ years of progressive leadership experience and glistening track record of success in driving student financial aid and commercial operations, multi-million dollar budget management, and establishing strategic vision and direction for boosting business growth. Strategically planned and implemented organizational strategies for efficient, productive, and profitable business operations.

Right_template4_bottom

CollapseWork Experience

COMPANY POSITION HELD DATES WORKED

PHEAA\AES Vice President 7/2015 - 11/2017
PHEAA\AES Assistant Vice President 12/2012 - 6/2015
PHEAA\AES Senior Manager 1/2007 - 12/2012
PHEAA\AES Manager-Business Analysts 12/2002 - 1/2007
Right_template4_bottom

CollapseEducation

SCHOOL MAJOR YEAR DEGREE

Albright College Organizational Behavior/Applied Psychology 2018 Bachelor Degree
Commonwealth of Pennsylvania's Leadership Development Institute Leadership 2013 Certification Degree
Right_template4_bottom

CollapseSocial Media

TYPE TITLE URL DESCRIPTION

Book Winning: Jack Welch media url Book by world renowned business leader, Jack Welch
Magazine Forbes media url Magazine subscription
Website Harvard Business Journal media url News subscription

Right_template4_bottom

CollapseAccomplishments

Highlights:

 Prominent wins in monetizing loan conversion opportunities through relationship building and strategic partnership development; actuated third-party servicing agreements totaling $6BB in loan volume with net revenue of $18.4MM  Credited towards developing a customer experience group, accelerating outreach efforts and awareness towards Commercial student loan borrowers, through online and social media marketing; generated leads for further communications

Companies I like:

N\A

Left_template4_bottom

CollapseJob Skills

Left_template4_bottom

CollapseKeywords

Left_template4_bottom

CollapseResponsibilities

I was responsible for leading the Commercial Operations Division (AES), which had the primary responsibility of performing all aspects of student loan servicing activities for large commercial banks and community banks and credit unions. Activities include contact center, specialized collections, application processing, loan repayment options, deceased account processing, bankruptcy and disability application processing, complaint management, charge-off and claim activities, document intake and data capture functions, client relationship management, form, letter and website content, and all other aspects of customer experience. Additional responsibilities include vendor management, budget management, human capital development, strategic planning and goal setting, and contract negotiation.
Left_template4_bottom