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BRIAN S

Dynamic and Experienced Senior Operations Leader - 21 Years of Experience - Near 92128

Occupation:

Executive Director

Location:

San Diego, CA

Education Level:

Master

Will Relocate:

No

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Accomplished and Motivated Senior Operations Professional with extensive experience including operations management, customer retention, and creative innovative solutions for diverse and multifaceted client-base. Ensure comprehensive implementation of processes and policies to maximize production and streamline core operations. Innate ability to drive high-functioning teams in fast-paced and complex situations. Effective and proven track record of critical thinking, innovative process improvement, and efficiencies designed to improve the customer experience. I'm looking for an organization that can utilize my background, experience and passion to achieve their goals.

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SCHOOL MAJOR YEAR DEGREE

University of Phoenix Business Administration 1998 Master Degree
University of Arizona History 1995 Bachelor Degree
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TYPE TITLE URL DESCRIPTION

Website LinkedIn media url social networking
Website Mashable media url Follow technology trends

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Highlights:

Below are some of the accomplishments I'm particularly proud of: - Launched new school (Denver Learning Institute) in 6 months and $1 million under budget - Implementation of social media presence successfully improved communications between brands and constituents resulting in 135K likes on Facebook, 22M+ views on YouTube, and 24K+ followers on Twitter. - Developed and managed launch of 120+ programmatic offerings resulting in 175k+ applicants and 50k graduates - Established process for Military Transcript allowing more than 25,000 military members to enroll and have their transcripts ordered for them - Launched livechat functionality resulting in more than 1600 additional students and $9.7 million in revenue to date - Designed system enhancement to reduce transcript processing time by 90%, resulting in $1.5 million in efficiency gains - Implemented a system enhancement that saved the company 156,000 man hours, which resulted in a production savings of $2.2 million dollars a year - Created and implemented a new scheduling system that reduced the amount of time to schedule students by 50%, which resulted in an overall savings of $6.5 million dollars a year - Developed re-enrollment strategies and system enhancements that increased re-enrollment by 200% from 2003 to 2005, which resulted in a $65 million increase in revenue - Implemented a retention program that reduced drops by 25%, which accounted for an additional $2.7 million dollars in revenue per month - Facilitated organizational risk assessment survey and interviews to executive staff for presentation to the Board of Directors - Managed new campus start-up function that resulted in the opening of 12 new campuses that produced a profit of $5.1 million within six months - Performed internal audits for over 50 campuses and implemented standard operating procedures, which increased performance results by 85%

Companies I like:

I would love to work for a company that has a strong vision, is open to change where necessary, willing to invest in employee development and is truly invested in the customer experience.

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During my career, I have had a large number of varied responsibilities across multiple departments. Some of those responsibilities are as follows: - Launched new academic institution to serve non-degree students - Developed social media presence for 3 different organizations - Managed implementation of new academic programs for multiple organizations - Identified process improvement opportunities and implemented improvements - Developed and managed online application process to ensure smooth customer experience - Performed internal audits of campus operations to identify and address process issues - Managed staff of varying levels for performance and mentoring opportunities - Developed communication review processes to ensure consistent message delivery - Management budgets for multiple departments - Focus on customer retention and experience
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