and Network, server and desktop support for local New York site, Reno Nevada site and remote staff. Customer service oriented support, focused on process improvement. Primary Responsibilities: Cisco VoIP Environment, Network Monitoring, Help Desk Ticketing and General Systems Management. * Created and maintained procedural documentation for the department and end users * Provided desktop support for remote and local employees * Provisioned equipment for local and remote employees * Expedient troubleshooting and resolution of VoIP, Network and Systems issues * Configured Firewall Objects, Rules, NATs and standard VPN for End Users in Cisco ASA * Server Virtualization and VM Management * Developed and deployed new security/permissions policies for all local files shares * Primary Administrator for Cisco VoIP Environment (CUCM/UCCX/CUC/CUP) Nevada: * Daily upkeep
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