SUMMARY FEBRUARY 2018 Results-oriented management professional with excellent communication and project management skills. Adept at developing successful personnel and informative executive reports. Recognized for passion, loyalty, customer service, and dedication to my work and the success of the company. EXPERTISE * Management of personnel and department responsibilities * Excellent customer service * Administrative support to all personnel * Compliance with disclosures and government reporting * Training programs for technical and compliance subjects * Policy and procedure development, writing and implementation * Data analysis * Comprehensive executive reports * Disaster Recovery Plan creation and implementation * Computer system development, support and troubleshooting * Human resources practices concerning employees * Administration of both small and company-wide projects * Proficient in Microsoft Office (Word, Excel, Access, PowerPoint, Publisher), Windows 10, and Windows XP, Microsoft 2016 Project (currently in training), QuickBooks Pro * Product disclosures and marketing materials ACCOMPLISHMENTS * Successful installation of many software programs for company-wide use * Successful development and installation of an income producing overdraft program * Became the master at custom report writing using an IBM * Successful installation of a document scanning and easy document retrieval program with custom reporting and document storage * Successful installation of fraud prevention program that monitored account * Successful installation of a check scanning and processing system * Pulled bank out of a federally issued Memorandum Of Understanding with Y2k documentation, follow up, testing, training, and a disaster recovery plan * Administrated and completed an office remodel while managing small office operations * Established and created a central communication and depository company system * Managed payroll during a Human Resources Department transition Karen S. Vaage Cell (760) 219-2743 22194 Broken Lance Rd EFAX (760) 513-9015 Apple Valley, CA 92307 MsVaage@aol.com February 2018 (pg. 2)
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