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Ira G

SENIOR INFORMATION TECHNOLOGY EXECUTIVE - 20 Years Experience Near 07601

Occupation:

Vice President

Location:

Hackensack, NJ

Education Level:

Master

Will Relocate:

YES

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Versatile, creative, results-driven professional with experience developing and nurturing exceptional relationships with customer and employee teams. Focus on leadership activities motivating teams with appropriate feedback and praise for exceptional work. Act as Chief Customer Empathizer(CCE)to help facilitate issue resolution through appropriate teamwork. Leading by example. Facilitate problem solving and process creation to streamline the customer experience and enhance customer success. Recognizing loyal customers with specialized programs to acknowledge long term retention. Setting expectations, working with a sense of urgency, and following through via direct-open communication. It is all about the customer experience and minimizing attrition for long term success.

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SCHOOL MAJOR YEAR DEGREE

Bernard Baruch College (City University of New York) Computer Methodology Master Degree
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TYPE TITLE URL DESCRIPTION

Website Twitter media url used for both work tweets and social promotion
Website LinkedIn media url I use this for networking, as well as group discussions within my field of expertise.

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Highlights:

Repeatedly achieved NPS score over 80. Maintained virtually no employee attrition over the past 10 years. Achieved over 88% customer annual maintenance renewals over the past 5 years.

Companies I like:

Software, Managed Services, Healthcare, Manufacturing, Entertainment, Information Technology

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Running the Call Center organization in large software company. Operated the training team for new customers being on-boarded.
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