Description
SUMMARY Field Service Engineer experienced in the international installation, configuration, repair and calibration of analytical instrumentation in research and development environments. Managed customer reported problems and provided workable solutions through CRM systems. Experienced in writing technical defect descriptions, product design and test protocols. Senior staff member for new product introductions and a liaison for the production testing team and the R&D design teams. Extensive experience working with internal/external customers to discover emerging needs in response, develop and provide the training and support required. Particular skills include: * Led Cross Functional Teams * UNIX, Linux, Solaris, Windows * Strong Communication Skills * Microsoft Office Suite * Total Customer Satisfaction * Adobe Suite, Oracle, SAP, Siebel * ISO 9001 and Total Quality Management * Electrical Power Management
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