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Michael S

Program Manager - View my Career Website

Occupation:

Physical Therapist

Location:

Little Rock, AR

Education Level:

Master

Will Relocate:

No

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Currently seeking a leadership position in which to fully utilize the experience and expertise gained as an outcome driven manager, director and consultant. I have developed many transferable skills and will be a true asset to your company.

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SCHOOL MAJOR YEAR DEGREE

TWU Physical Therapy 1983 Master Degree
Ouachita Baptist University Psychology 1981 Bachelor Degree
Korea Christian Academy General Education 1977 High School/GED Degree
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TYPE TITLE URL DESCRIPTION

Website Linkedin media url Professional website

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Highlights:

Most Growth in Existing Business, Best Employee Retention, Best Customer Service, Best Clinical Outcomes, multiple Clinical Region and Region of the Year over several yeara

Companies I like:

Management training, or Consulting work all in the Little Rock Arkansas area

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Personally responsible for developing the business plan, for the daily operations, budgets, compliance, quality improvement, program development, staffing, staff development, marketing plan, survey prep with both the state and CARF International. Personally evaluate and treat some patients as well as assisting other therapists with problem solving patient issues. Turned around the key performance indicators and have developed a strong cohesive team. Also have been the Clinical Coordinator for the Pediatric and Adult Brain Injury Program as well as the Neuro-Behavioral Pediatric Program, I provided quality care, training to patients, family, and staff while working with internal and external case managers including a multitude of insurance plans, workers’ compensation networks, and VA networks, Medicaid and Medicare. As well as I serve as the interdisciplinary operational and clinical manager who achieved financial and clinical outcomes by implementing programs with facility integration and buy in throughout the state of Arkansas. Personally responsible for financial outcomes and monthly P&L review as well as weekly monitoring. Responsible for interviewing and staffing rehab departments for a variety of customers and facilities. Developed and implemented the operational and clinical protocols to achieve and monitor outcomes while running a consistent profitable multi-million dollar piece of business. Recognized for the ‘Best Clinical Outcomes’ in the 7 state region. Worked closely with different Providers while integrating and training each of the onsite managers to empower them and their teams in service excellence. Active participant in various customers’ monthly District Quality Counsels and QAA meetings on a facility, district, and regional basis. Customer Partnerships were key as they saw me as part of their team. My presence was requested by customers at their regional and national meetings. I was awarded ‘Best Customer Service’ recognition in a 7 state area. Provided individualized performance planning and coaching as I worked through situational leadership with a variety of personalities and situations. Team building and caring resulted in being awarded ‘Best Employee Retention’ in a 7 state region. Worked closely with regional and national sales and marketing teams facilitating New Business Development for new contracts in Arkansas for Aegis as well as was the lead on a multi-state chain of business. Had to understand markets and changing regulations and then proactively manage our services, compliance, survey preparedness, denial management, and marketing. This resulted in being recognized with ’Most Growth in Existing Business’ award in a 7 state region. Additional responsibilities included speaking to different disciplines in university classes and representing Aegis at multiple tradeshows and school recruitment fairs held in Arkansas. Physician marketing, networking, and troubleshooting with the customer were expected regularly. Divisional teams asked for me to assist with operations and clinical problem solving in Missouri and Mississippi. Served annually as a CEU educator, program trainer, and speaker for Balance Management, Complex Disease Management, and Pain Management programs. I assisted in the development of the Pain Management program and was the initial trainer nationwide participating in ‘Train the Trainer’. Also responsible for expense reports, CEU, and ATO management for as many as 70 therapists in Arkansas.
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