To work within a company that values its people and its clients as much as its bottom line. Using the Kaizen principle of constant improvement, I would seek out the viewpoint of everyone involved to refine the process thus increasing the company�s bottom line. Only by using technology and developing partnerships within and external to the company can the most efficient and beneficial outcomes be achieved. Cross-functional and cross-company communications are keys to my success and are a major focus in building my teams. Both small companies and large corporations are run by its people that have to be focused on the client�s experience as the product to maximize ROI for the shareholders.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	Director of Operations / Owner	10/2009 - Present
CRC REO, Inc / CAP REALTY CORP / CRC School of Real Estate, Inc	Director of Operations / Owner	12/1999 - 9/2009
AMRESCO Capital (Formally Carey Kramer silvester & Associates - CKSRS)	Loan Servicing Manager	12/1992 - 12/1999
Skylake State Bank	Portfolio Manager	1/1987 - 12/1992

SCHOOL	MAJOR	YEAR	DEGREE
University of Florida	Business Administration / Finance		Bachelor Degree

TYPE	TITLE	URL	DESCRIPTION
Blog	BC Twitter	media url	Online twitter feed
Website	Linked In	media url	My complete LinkedIN profile

Highlights:

Big Brother of the Year Award / Big Brother & Big Sisters of Miami ScoutMaster Award of Excellence / Boy Scouts of America Open Water Certified Diver / PADI Safe Boating Certified / The State of Florida

Companies I like:

Sitel, Sysco, Ultimate Software, Inktel

Kaizen Methodology
Thought Leadership
Management
Problem Solving
Team Leadership
Team Development
Organization
Training
Financial Analysis
manage multiple projects simultaneously
Confidence and presence
discern order out of chaos
integrating change management into program management methodology
manage people across disparate locations
ability to motivate
Creativity and innovation
Energetic and self-motivated
challenge the status quo
Attention to detail
Commercial acumen
collect and use data to drive decision making
gravitas to deal with senior and executive leaders
service mentality
passion for customer experience
extensive computer skills
Microsoft Office
QuickBooks Pro 2017
corporate communications
relate new technology to users
project management skills
Efficiency
Effective
Integrity
Continuous Improvement
Accountability
Personal Fulfillment
collaborative
Service-oriented mindset
Highly analytical critical thinker
generate trust and build alliances
cross function collaboration
cross company communication
maximize ROI

• Director of Operations
• build alliances
• generate trust
• pragmatic
• strategic
• conceptual thinking
• judgment
• intelligence
• high integrity
• service-oriented
• collegial
• collaborative
• interpersonal skills
• work ethic
• Excellence
• Fun
• Personal Fulfillment
• Accountability
• Kaizen
• Team
• Integrity
• Service
• Core Values
• maximize ROI
• client experience
• people focused
• large corporation
• small company
• Success Focus
• Corporate communications
• cross-company
• Cross-functional
• beneficial outcomes
• Efficiency
• Effective
• Efficient
• Financial Advisory
• Financial Statements
• Financial Analysis
• Finance
• Revenue & Profit Growth
• Forecasting
• Financial Forecasting
• Microsoft Access
• Microsoft Word
• Microsoft Power Point
• Microsoft Excel
• Event Planning
• Public speaking
• Repairs
• Customer Service
• Disposition
• Marketing
• Landscaping
• Transactions
• Real Estate
• Maintenance
• Landscape
• Renovation
• Brokerage
• Sales
• Homes
• Residential
• Commercial
• Properties
• Investment
• Property Management
• Microsoft Office
• Presentations
• Teaching
• Public Speaking
• Project Management
• Analysis
• Budgets
• Negotiation
• Management
• Logistics
• Supply Chain Optimization
• Team Building
• Contract Negotiation
• Contracts
• Business Process Improvement
• Strategic Planning
• Leadership
• Continuous Improvement
• Thought Management
• Operations Management
• FICS system
• Matrix
• MLS system
• QuickBooks Pro 2017
• QuickBooks
• Outlook
• Access
• PowerPoint
• Excel
• Word
• Microsoft Office Suite
• Mortgage Broker
• Real Estate Salesman
• Broker
• Realtor
• Instructor
• Classroom Instructor
• Loan Servicing
• strategic roadmaps
• corporate operations
• corporate communications
• tactical planning
• customer service delivery
• ROI
• project milestones
• translate business needs
• project scope
• information technology
• IT
• cross-selling
• waste reduction
• recruitment
• human resources
• marketing
• sales
• relationship management
• project management
• enhancing productivity
• streamlining processes
• Kaizen methodology
• strategic management
• training and development
• team leadership
• administration
• accounting
• finance
• operational management
• operations
• KPI
• Commercial Acumen
• Staff development
• Customer experience

CEO (Chief Executive Officer),CTO (Chief Technology Officer), CFO (Chief Financial Officer), CIO (Chief Information Officer), COO (Chief Operating Officer), CCO (Chief Compliance Officer), CKO (Chief Knowledge Officer), CSO (Chief Security Officer), CDO (Chief Data Officer), and CMO (Chief Marketing Officer).