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priyanka m

Business Analyst - 8 Years of Experience - Near 07095

Occupation:

Business Analyst

Location:

Woodbridge, NJ

Education Level:

Master

Will Relocate:

YES

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Detail-oriented, organized and efficient Business Analyst seeking a position to utilize my knowledge and experience in a position offering opportunities for personal contribution and professional growth. BACKGROUND SUMMARY: * Business Analyst with 8+ years of experience in Wealth Management (Retirement products and services), Retail & Commercial banking (Cards and payments) and Telecommunications domain. * Experience in building digital wealth management applications that help our client build brands and empower better decision making among their target audiences- resulting in better outcomes. * Experience in conducting JADs (Joint Application Development) Sessions with various Stakeholders including Product Owners, Technology Team and Operations. * Proficient in working on various applications like JIRA (for creating epics, user stories and defects) and Blueprint. * Experience working in Agile Model (Scrum) as well as Waterfall Model. * CRM Implementation experience in Credit/Debit/Prepaid Card processing involving multiple systems like DCMS, Vision Plus, Base24 etc. * Familiar with various Banking concepts like Know Your Customer (KYC), Anti-Money Laundering, etc. * Extensive experience in all facets of information systems from conceptual design through documentation, implementation, user training, quality review, and enhancement. * Good Knowledge of Customer Relationship Management Modules including Service Management, Loyalty Management, Marketing Management. * Hands on experience with solid understanding of Business Requirement gathering, Business Process flow, Business Process Modeling experience. * Strong experience in working in key phases of the Software Development Life Cycle (SDLC) such as the Planning, Analysis/Design, Development and Testing for the software/system development process. * Proficient in preparing Business Requirement Document (BRD), Use Case Specifications & Functional Specifications. * Highly proficient in writing User stories, creating Use Cases, Use case diagrams. Extensively used MS Visio for process design. * Advanced Business writing skills in writing business requirements document, Use Case specifications, functional specifications. * Comprehensive knowledge of Software Testing Life Cycle. * Involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements. * Experience in User Acceptance Testing (UAT) & documentation of Test Cases. Reported defects using Quality Center and JIRA. * Certified SCRUM MASTER by International SCRUM Master. * Rich experience in multiple RFPs and RFIs across various CRM Technologies like Siebel, MS Dynamics, Salesforce and Chordiant for clients across the globe. * Extensive experience in developing presentations and documents that provide high-level overview of practice/sector plans and achievement. * Efficient in managing all aspects of responses and pitches, including drafting material and obtaining input from various contributors. * Involved in conceptualization of different business solutions like Customer Onboarding and Siebel Twitter integration. Customer Onboarding Solution included various checks like KYC, OFAC etc. * Good knowledge of analysing requirements and mapping of Business Requirements to eTOM Framework in Telecom Domain. * Experience in Business Process Re-engineering for multiple clients offering OSS/BSS Solutions. * Excellent Communication and interpersonal skills. Self-motivated, adaptive and able to work in a team or independently in a deadline-driven environment

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