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Jenny L

Customer Service Manager - 15 Years of Experience - Near 33314 - View my Career Website

Occupation:

Sales Manager

Location:

Fort Lauderdale, FL

Education Level:

High School/GED

Will Relocate:

No

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To work directly with the management and general business operations of the company by supervising and managing the sales and customer service functions exercising discretion and independent judgment to help improve the performance of these critical personnel.

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COMPANY POSITION HELD DATES WORKED

Gold Coast Schools Admissions Director 8/2012 - 5/2017
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SCHOOL MAJOR YEAR DEGREE

Gemological Institute of America Accredited Jewelry Professional 2009 Certification Degree
Elkhart Memorial Career Center Medical Secretary Certification 1988 Certification Degree
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TYPE TITLE URL DESCRIPTION

Website LinkedIn media url LinkedIn Profile

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Highlights:

•Increased sales 45% in 5 years repeatedly outpacing goals and boosting sales, surpassing yearly projected revenue growth. •Spearheaded the incorporation of a business cultural overhaul and received an award as the Top Work Places for Small Businesses three years running ranking number 7 in 2015, number 6 in 2016, and number 10 in 2017. •Reduced abandoned calls by 12% by defining standards for Grade of Service on the handling of incoming calls and effectively enforcing new procedures. Realigned the Auto Attendant and routed calls in a highly efficient streamlined method reducing costs and increasing customer satisfaction.

Companies I like:

Walt Disney World

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CollapseResponsibilities

•Develop training materials and conduct training programs to facilitate the integration and training of new Sales Reps and Sales Managers. •Observe and evaluate the customer service and sales functions performed by Sales reps and Sales Managers to determine effectiveness, and create opportunities for personnel improvement, through ongoing coaching. •Coordinate with the IT Director to ensure optimal performance of the phone system, call handling procedures, reporting, etc. •Anticipate staffing needs in advance. Recruit, train, and develop new Sales Reps and Sales managers as needed. •Assist the Operations manager by ensuring that work schedules are accurate, and locations are properly staffed. . Skills •Working knowledge of MS Word, Excel, Outlook, Internet, and the Avaya phone system. •Critical thinking, independent judgment, and decision making. •Excellent customer service skills, including a pleasant demeanor and tactfulness. Attributes •Oral Expression - The ability to communicate information and ideas in speaking so others will understand. •Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. •Speech Clarity - The ability to speak clearly so others can understand you. •Speech Recognition - The ability to identify and understand the speech of another person. •Written Comprehension - The ability to read and understand information and ideas presented in writing. •Written Expression - The ability to communicate information and ideas in writing so others will understand. •Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong. •Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense.
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