Description
Skills Summary More than 20 years of experience in configuring and installing various Novell/MS Windows/VMware servers and workstations across multiple hardware platforms, printers, and many other peripherals with connection's to Novell, Microsoft, Mainframe and UNIX systems. Strong background in working within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure/server environment. Experienced in programming Novell ZenWorks and Microsoft SMS to deliver workstation and server patches, service packs, hot fixes, upgrades, and software programs. I have been Microsoft Certified on various Server and Workstation technologies. Proven hands-on network engineering experience I have excellent customer service orientation. I am a self-starter that is task/deadline driven and well organized with attention to detail. I was unemployed actively seeking employment from 05/2010 until 02/2012.10+ years of Administering Active Directory and knowledge of Group Policy Principles and experience in implementing them at Providence including user accounts at Providence. 4+ years Administering Exchange 2003 and Livecomm Server at Providence. 5+ years administering security and patching process. SMS 2003, Symantec Anti-Virus 10 and Symantec Endpoint Protection 11 at Providence. 5+ years providing connection and email issue support for over a thousand mobile devices (Blackberry, Android, iPhone, and Windows Mobile. Provided Blackberry Enterprise Server (BES) support both on the client side and the server side as a BES admin. Connected Blackberry users with their accounts on the BES and ensured they had the correct data plan from their provider that would allow them to connect to the BES so they would be able to get email at Providence. 10+ years of researching, troubleshooting, tracking issues, and documenting changes to production platforms at OHSU and Providence. 20+ years of experience in a Help Desk/Network Support environment relating to desktop systems and all peripherals including hardware/software troubleshooting, maintenance, and repair at OHSU, and Providence. 3+ years of Experience with Blackberry Enterprise Server and mobile phone administration at Providence. Member of On-Call teams responsible for responding to critical production system issues and Virus/Worm outbreaks at OHSU, and Providence. 3+ years with VMware and Virtual PC and setting up ESX servers and setting up the VDI instances for deployment to Microsoft, and Linux terminal PC's at OHSU and Providence. Knowledge of Citrix and Citrix applications how it relates to desktops and desktop deployment at Providence.
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