A dedicated and highly motivated leader with over 20 years of expertise in Healthcare IT Support and Professional/Technical Services as well as Program Product and Project Management. Committed to driving excellence and exceeding expectations by focusing on Customer Satisfaction with meticulous and effective planning execution and governance. Managed high performance teams of local virtual and off-shore resources with programs to promote continuous improvements in Resource/Performance and Knowledge/Skill Management Practices. Promoted transformation to drive efficient and effective application deployment/implementation upgrade and support (incident/problem management) processes. Led Programs to bring apps from Concept-Release to Market phases/gates following a comprehensive PDLC. Provided Program Management for Complex Care Management apps (Utilization Case and Disease Management) as well as Consumer apps. Recent accomplishments include Implemented ITIL Service Desk Incident Management system and processes including an off-shore L2/L3 application engineer technology support solution. Planned and migrated clients to a state of the art Datacenter and their Software Platform to a SaaS solution. Developed application migration strategy led new application and harvesting projects.

Highlights:

• Client Support
• Client Services
• Program Manager
• Healthcare
• Director
• Service Delivery
• Operations
• Customer Success
• IT
• HIT
• Vice President
• Client Experience